HELP


1.FAQ>>

2.Flocking>>

3.Size grid>>



FAQ
Before ordering :

How to find an article ?

You can use the search engine at the top left hand side of the site. Enter the product name or its reference.

Products are also sorted by clubs or by category (type of product), accessible from the tabs at the top of the page or from the left hand menu.

Are all your articles on the Internet site  ?

Yes, all our articles in stock are on the site.

What delivery methods are available and how much do they cost ?

For metropolitan France, you may use premium parcel post (a service offered by La Poste, the French post office) which, for €7, delivers parcels within 72 hours.

For EEC countries, Switzerland and Norway, there is a premium registered parcel post which costs €14 for an average delivery time of 10 days.

For DOM, there is a premium registered parcel post which costs €22 for an average delivery time of 10 days.

For all other countries and TOM, there is a premium registered parcel post which costs €25 for an average delivery time of 10 days.

What payment methods are accepted ?

Footcenter.fr offers you several payment methods, all of which are equally secure:

- By bank card, your bank data is encrypted and there is no risk

I do not wish to order online, is it possible to order by telephone or by post?

Of course, you may place your order in several ways:

- By mail to Footcenter BP 59 06702 Saint Laurent du Var Cedex, providing details of reference numbers and sizes for any articles ordered, your address, your customer number if you have one and the payment (cheque or bank card).

- By telephone, call 0 820 200 608 (€0.09 incl.VAT/min)

- By fax on 04 92 12 57 97

I am unable to order, can you help me ?

Step 1): Add one or more articles to the shopping cart using the « add to cart » button.

Step 2): Access your shopping cart (« place the order » on the right hand side) and create an account or log on if you already have an account.

Step 3): Select your payment method

Step 4): Confirm your order and you will receive an e-mail from our services confirming your order.

I do not know which size to choose, can you help me ?

A size correspondence chart is at your disposal to help you choose your size!

I have a promotional code, how do I use it? ?

During step 3 in your shopping cart, you have the opportunity to enter your promotional code and, thus, to benefit from your advantages.

May I return my order if I am not satisfied?

Download the return/exchange form : page 1 pdf_page1 et page 2 pdf_page2. PDF files to print and attach to the parcel. Return articles in their original packaging as soon as possible and, at the very latest, 10 days after receiving them. Send the parcel by recorded premium parcel post. You must include the delivery receipt corresponding to the articles being returned. Check that your address in the delivery receipt is correct. If you are requesting a refund of the returned article, please ensure that the total value of the articles retained does not mean that you may no longer keep any gifts to which you were entitled.

After ordering :

How is the order processed ?

Step 1): We check the validity of the order

Step 2): The order is invoiced (debit)

Step 3): We send the order to you by post

When will the order be delivered?

An average of 72 hours is required for articles in stock.

I want to contact customer services, how do I do this?

By telephone on 0 820 200 608 (€0.09 incl. VAT/min) or by fax on 04 92 12 57 97.



FLOCKING

Footcenter offers you the opportunity to have your shirt flocked with the name and number of your choice.

Unofficial flocking.

We offer standard flocking for all shirts in black or white. This is not official flocking, but it is of very similar quality to that of professional players.

Personalisable products:

It is possible to flock football shirts, Vintage shirts, mini kits (max. 8 letters) and some other articles. Attention, most training shirts cannot be flocked !

Price.

Taking advantage of quality flocking, realised by professionals, will only cost an additional € 15.00 (name and number). (Price excluding special offers)

Constraints.

Flocking is limited to 10 letters and 2 numbers for adults and 8 letters for children's shirts and mini kits.

Attention !!

It is not possible to return flocked shirts, therefore, be very careful in choosing the size and do not make any mistakes when completing the order form. You may check the spelling of a player's name and his official number by consulting the official football club sites or by contacting us.



SIZE GRID
MEN
Shirts, T-shirts, Sweatshirts...
Sizes
XS
S
M
L

Chest size (cm)
72-79
80-87
88-95
96-103

in inches
34/36"
36/38"
38/40"
42/44"

Sizes
XL
XXL
XXXL

Chest size (cm)
104-111
112-119
120-127

in inches
46/48"
50/52"
54/56"

Trousers, Shorts...
Sizes
XS
S
M
L

Waist size (cm)
67-74
75-82
83-90
91-98

in inches
34/36"
36/38"
38/40"
42/44"

Sizes
XL
XXL
XXXL

Waist size (cm)
99-106
107-114
114-121

in inches
46/48"
50/52"
54/56"

JUNIORS
Age
8 ans
10 ans
12 ans
14 ans

Sizes (cm)
117-128
129-140
141-152
153-164